KACE Product Support

In your environment the kbox was not able to recognize this as the same machine. Do you want a new inventory record to be created? If not then:

• disable duplicate machine detection
• inject the KUID of the existing record into the re-ghosted machine
• delete any new record that may have been created if you let it hit the network before injecting that KUID
  
• have it sync

What kbox version are you on?

Computer assets aren't counted in licenses, just computer inventory. But computers are use in "Authorized computers" if you're using that.
What asset field have you tied BIOS Serial number to? Name? Or a custom field called serial number?

So do I need to delete old computers from computer inventory so they are not counted in software licensing? I have BIOS Serial Number tied to a custom field called serial number.

I am on version 5.2.38773.

I guess I assumed a machine with the same serial number since that is what is tied to assets would see that it is the same machine. Its kinda why I switched to using serial number since our 10,000 machines are ghosted regularly.

Thanks,

Dave

Assets are linked back by machineID which is a field in KBOX. if you are re-imaging routinely then your best bet is to pull the KUID for the agent on the machine and re-apply it in the registry of your system so your inventory does not go up.

We do the following before imaging

REM EXPORTS THE DELL AGENT KUID
reg export /Y HKLM\RECOVERY_MODE_HKLM_SOFTWARE\DELL\KACE T:\%MAC_ADDRESS%.REG

After imaging we do this before booting the first time to sysprep

REM IMPORTS THE DELL AGENT KUID
reg IMPORT T:\%MAC_ADDRESS%.REG