Service Desk - Automatically adding User to CC for a Specific ticket category
Is it possible to automatically include a certain user in the submission of a ticket category or when a ticket is assigned a particular category?
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Posted by:
Hobbsy
1 year ago
Really!?! So in the setup of the queue for every category you have the option to add in a user to be cc’d, so they receive an email when a ticket is logged using that category.
KACE SMA admin 1.1 ;o)
