Service desk mobile app?
Any word if a mobile app will be avaliable anytime soon for iOS and / or Android? We really use service desk heavily, but the guys in the field are bugging us to look for a solution that supports these devices... If so, any rough time frame?
Answers (3)
If you're referring to the K3000, it's scheduled for release Fall 2012. See this:
http://www.kace.com/products/K3000-Mobile-Device-Management-Appliance
If you're instead referring to accessing the K1000/K2000 from these devices, some things are a little off (drop-down menus in particular in iOS), but it works fine otherwise (I've done this in Safari over a 3G + VPN connection on my iPhone). Would be *very* cool if they actually had a management app scaled for small screens, though.
John
Vote here....
http://kace.uservoice.com/forums/82699-k1000/suggestions/1908913-ipad-app
Here isn't a mobile app yet but you can use email as a way of updating a ticket and ticket rules to send out information within the ticket. 
