Service Desk tickets not being created when forwarded from an email address that belongs to a Tech.
When forwarding an email from an email address that a Tech owns to the Service Desk email address (ie: KACE tech Jon.Doe@whatever.com gets an email from someone directly then forwards it to Service Desk Help Desk email address ITHelpDesk@whatever.com) a ticket never gets created and we are trying to figure out why?
1 Comment
[ + ] Show comment
-
It may be that there is a filter rule that will not log a ticket when the title starts with RE: or FW: - Hobbsy 5 years ago
Answers (0)
Please log in to answer
Be the first to answer this question
