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Service Desk tickets not being created when forwarded from an email address that belongs to a Tech.

When forwarding an email from an email address that a Tech owns to the Service Desk email address (ie: KACE tech Jon.Doe@whatever.com gets an email from someone directly then forwards it to Service Desk Help Desk email address ITHelpDesk@whatever.com) a ticket never gets created and we are trying to figure out why?

Asked 4 years ago 311 views
1 Comment   [ + ] Show comment
  • It may be that there is a filter rule that will not log a ticket when the title starts with RE: or FW: - Hobbsy 4 years ago

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