SMA / K1000 v. 9.0.270 breaks Dell Updates catalog?
Hello -
"I'm sorry about the delay, to answer your question about Dell updates, unfortunately yes it is broken for now, and there is no ETA for a fix. This defect has been identified with ID K1-19994.
You can look for this ID in future release notes of KACE SMA, in section known issues or resolved issues:
https://support.quest.com/technical-documents/kace-systems-management-appliance/9.0%20common%20documents/release-notes
After upgrading our SMA to 9.0.270 last week, I've been unable to download and update the Dell Updates Catalog - each attempt fails with a "Error loading Dell Client Update Catalog" status and 64.29 MB listed for both Update Files and Unused Files. I created a service ticket, and after multiple days of no response, finally got the following from the Quest tech:
You can look for this ID in future release notes of KACE SMA, in section known issues or resolved issues:
https://support.quest.com/technical-documents/kace-systems-management-appliance/9.0%20common%20documents/release-notes
Please let me know if there is any further question or if additional assistance is required."
However, I cannot find any mention of that issue ID # anywhere on the Quest support site, or the IT Ninja forums. The link provided also does not list that ID under Known or Resolved issues. Has anyone else experienced this after updating to 9.0.270?
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Posted by:
gary_broadwater
6 years ago
This isn't 9.0 specific. The Dell Updates feed is 100% managed and provided by Dell to us, and the latest version of the feed is broken. ETA on the next release that should fix the issue is 9/11/18. Until then, the Dell Updates feed will not sync. Unfortunately, there is no fix or workaround we can provide from Quest/KACE
Posted by:
Nico_K
6 years ago
Top Answer
Dell updated the catalog so the "issue" is fixed now.
Just start the download manually and it will work again (if it worked before)
Just start the download manually and it will work again (if it worked before)
K1-19994, that link you have was released when 9.0 was out, probably they didn't saw this issue before up until now. - Channeler 6 years ago
However, I agree this looks more like an issue with the Dell Driver Feed rather than the SMA itself - I posted the same question to the KACE subreddit and received this in response from a mod identified as "Quest Staff":
"This isn't 9.0 specific. The Dell Updates feed is 100% managed and provided by Dell to us, and the latest version of the feed is broken. ETA on the next release that should fix the issue is 9/11/18. Until then, the Dell Updates feed will not sync. Unfortunately, there is no fix or workaround we can provide from Quest/KACE." - GeoffGetty 6 years ago