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Ticket: Submitters and Machines

Is there a way to associate the assigned machine to a submitter. So when the user submits a ticket their information and/or the assigned PC is preconfigured?

Thanks
Asked 14 years ago 1956 views
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Answers (1)

Posted by: cblake 14 years ago
Red Belt
0
Not really. KBOX tries to remember which PC they submitted a ticket for last time, but if a user moves around a lot it's not going to get it right most of the time. If the user is submitting via the portal instead of email I believe this improves.
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