KACE Product Support

Hello!

I've raised the issue of tracking deleted assets with Dell Kace support and they have noted it for future enhancement if enough people request it. But it wont be added to the Kbox's functionality at the moment which leaves me in a position needing to think of alternative ways to acheive the same.

Essentially I need to be able to keep track of Assets that are deleted for auditing purposes, somehow. At the moment, an asset has its own 'history', when it was created, changes made to its name or other attributes etc. But when the asset is deleted from the Kbox, thats it, its gone!

The fear is a few assets could be deleted maliciously or accidentally and over time the list of assets would become increasingly inaccurate. This would be our main day-to-day asset tracking system and whilst there would be a paper trail of purchase orders and invoices for hardware, if for example a laptop was deleted from the Kbox and stolen we wouldn't necessarily know.

I've been thinking and it would be easy to create a custom Helpdesk rule that regularly emails a list of all the Assets. Then some other mechanism would need to read the email, perform the comparison of lists and trigger alerts to warn us.

Ideally this would be peformed within the Kbox though. e.g. everytime an asset is deleted a note is recorded within a new table, that we could then lookup. Or an email is sent when an asset is deleted.

This is my problem. Any help or suggestions would be greatly appreciated! My IT Director is refusing to let us change over to the Kbox as our primary asset tracking system until this problem is addressed. [:(]