KACE Product Support

Hey Larry,

Two questions for you. What version of the kbox are you on (5.3?) and how large is the install?

Casey

K1000 Systems Management Appliance v5.2.38773

The zipped folder is 1.38 GB.

Any messages in the deploy log with debugging enabled?

My first thought was a bug in 5.3 that doesn't unzip files correctly if zipped with Windows Compressed Folders (7-zip works) (I believe the latest update fixes this). My other thought was there is a size limit on how large a MI can be, but I think it is around 1.5GB (I've tried to use it to push AutoCAD and it fails to download).

Are you using a batch file to control the install? What does your install command for the KBOX look like?

Casey

I'm with Casey here, my thinking is the compression as well. Use 7-zip vanilla compression as a test. If it's too big when using that compression (ie over 1.5 Gb) then you can use the samba upload technique to get it into the MI

In my case, it wasn't attaching the zip to the MI, it was the agent downloading the zip. For AutoCAD, I had to use the samba share because of the size, and that portion worked. However, the agent couldn't pull the zip back down.

I'd like to double check the MI setup, because it sounds like the installer is making it to the PC, it just doesn't quite know what to do from there.

Casey

ORIGINAL: cmccracken

Any messages in the deploy log with debugging enabled?

My first thought was a bug in 5.3 that doesn't unzip files correctly if zipped with Windows Compressed Folders (7-zip works) (I believe the latest update fixes this). My other thought was there is a size limit on how large a MI can be, but I think it is around 1.5GB (I've tried to use it to push AutoCAD and it fails to download).

Are you using a batch file to control the install? What does your install command for the KBOX look like?

Casey


It was zipped using Windows compressed folders. The unzipping seems to work (as in, when it downloads, in the downloads folder there is an actual folder labeled "1681" that contains the contents of my archive).



NOTE: I do not have the silent switches or the deploymentFile switches on there right now because they weren't working. I'm just trying to get the damn install to launch PERIOD at this point.

Try removing the quotes around the run parameter and setting the radio button to "Configure Manually".

Casey

I will infer based on your run parms that the zip contains a subfolder called "Adobe CS4" and the files are extracted into that. That is fine as long as we have the command correct.

your installation command may be getting translated with "use default" on. What does the log say it is running? You may want to configure manually and put in ".\Adobe CS4\setup.exe"

Also is setup.exe called like that silent and unattended?

Try removing the quotes around the run parameter and setting the radio button to "Configure Manually".

Didn't work, same issue (downloads, but no install kicks off).

I will infer based on your run parms that the zip contains a subfolder called "Adobe CS4" and the files are extracted into that. That is fine as long as we have the command correct.

your installation command may be getting translated with "use default" on. What does the log say it is running? You may want to configure manually and put in ".\Adobe CS4\setup.exe"

Also is setup.exe called like that silent and unattended?

The root of the zip does contain an Adobe CS4 folder, and that folder contains the setup.exe file.

How do I enable\check\verify the logs you are referring to? I tried just: Adobe CS4\setup.exe with no quotes, and on configure manually, but it still did not work.

Just plain setup.exe is neither silent nor unattended. At this point, I'm just trying to get the installation to pop up at all. Locally, using the same files I zipped up, it works regular and silent\unattended (with the proper switches).

You may want to configure manually and put in ".\Adobe CS4\setup.exe"

Tried that, same thing.

What command line is silent and unattended for this package?

If you look at task manager for all users' processes is there a setup.exe running under SYSTEM?

From Adobe:

A silent installation on Windows started by running setup.exe through a command line. This should be done as administrator. Use the following command line from the Adobe Creative Suite 4 product setup.exe directory.

setup --mode=silent --deploymentFile="path to installer file"
Replace path to installer file with the full path to the custom install.xml or uninstall.xml that you created.

Like I said, this method works fine locally.

the MI doesn't know how to look this up at adobe so you have to tell it.

please use the manual command line:
".\Adobe CS4\setup.exe" --mode=silent --deploymentFile="what is this file?"

Also, be great if "Adobe CS4" didn't have a space in it

Lastly, IF it truly does require administrator then an MI won't work. You'll have to use a script with some parms to run as an administrator -- MIs run as SYSTEM user - which is the user the agent service runs under.

"Adobe CS4" is the default folder name straight from the install DVD.

I will try what you said, but shouldn't setup.exe with no switches at least LAUNCH and show me the installation menu? That is what happens when I double-click it locally.

It should launch which is why i asked you about task manager. But what happens after it launches depends. It won't show the gui because the setup.exe will be running under SYSTEM account. It might do other funny things like shut down immediately. is there a switch for an installation log file?

Review this to test your setup.exe outside of kbox:
Does the installation work for the LOCAL SYSTEM user?
Use the following FAQ which details how to mimic the LOCAL SYSTEM USER to install the application: http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=5&id=731&artlang=en

ref: http://www.kace.com/support/kb/index.php?action=artikel&cat=4&id=821&artlang=en#The_most_common_problem

Hey Larry,

I didn't see the space, so you will need the quotes. One thing I do with most of my installs, I put all my command line stuff in a batch file (setup.bat) and just call that.

Casey

Just tried your original suggestion: ".\Adobe CS4\setup.exe" --mode=silent --deploymentFile="what is this file?" on Manual -- and it didnt work.

The logs should be in c:\program files\dell\kace. The kdeploy.log should say what is going on.

From KBOT_LOG.txt

kbot[2:1300888647] @ 2011-09-20T11:50:22 (output) Downloading from main location http://kbox/packages/1681/Adobe%20CS4.zip

kbot[2:1300888647] @ 2011-09-20T11:50:22 (output) Executing: .\Adobe CS4\setup.exe --mode=silent --deploymentFile="install.xml"

kbot[2:1300888647] @ 2011-09-20T11:50:22 (output) Error executing: '.\Adobe CS4\setup.exe --mode=silent --deploymentFile="install.xml"': System.ComponentModel.Win32Exception: The system cannot find the file specified

kbot[2:1300888647] @ 2011-09-20T11:50:22 (output) at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)

kbot[2:1300888647] @ 2011-09-20T11:50:22 (output) at System.Diagnostics.Process.Start()

kbot[2:1300888647] @ 2011-09-20T11:50:22 (output) at KBClient.MIPackageMgr.launchProcess(String command, String parms, Int32 adminInstall, String workingDirectory, Boolean dontPrependMSIExec)

Is the install.xml in the root of the zip?

No, it is in \Adobe CS4.

Also, just noticed that downloads folder it creates -- "1681" contains the zip file as well as the extracted files and folders. So it creates a 2.6 GB folder.

I just copied the xml to the root of the zip, and reuploaded the zip. Then I tried the managed install again, and it did the same thing (not work).

kbot[2:1300888647] @ 2011-09-20T14:15:11 (output) Executing: .\Adobe CS4\setup.exe --mode=silent --deploymentFile="install.xml"

kbot[2:1300888647] @ 2011-09-20T14:15:11 (output) Error executing: '.\Adobe CS4\setup.exe --mode=silent --deploymentFile="install.xml"': System.ComponentModel.Win32Exception: The system cannot find the file specified

kbot[2:1300888647] @ 2011-09-20T14:15:11 (output) at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)

kbot[2:1300888647] @ 2011-09-20T14:15:11 (output) at System.Diagnostics.Process.Start()

kbot[2:1300888647] @ 2011-09-20T14:15:11 (output) at KBClient.MIPackageMgr.launchProcess(String command, String parms, Int32 adminInstall, String workingDirectory, Boolean dontPrependMSIExec)

Same message in the log about file not found?

ORIGINAL: cmccracken

Same message in the log about file not found?


Yes. =/

Try to remove the directory and put the setup.exe in the root of the zip file. Configure manually and enter "Setup.exe [params]"

If that doesn't work... I had a distribution I had similar issues with and while I know this probably went against best practice but it worked. Use absolute paths to the install paths: C:\Program files\Kace\kbox\downloads\[pkg#]\Adobe CS4\setup.exe [params]

This isn't optimal and the agent update to 5.3 will change this path. Also raises problems when you have a mix of 32 & 64-Bit machines that use a Program Files (x86) directory.

I looked at a few of the MIs I had, and in some cases I used %cd% for the current directory. Ex. "C:\Program Files\Cognos\cer6\bin\configcp.exe" -t "%cd%\config.ccp" (portion of a larger setup.bat.

As far as the x86 vs x64 I have my scripts check for the existance of "C:\Windows\SysWOW64".

Casey