KACE Product Support

We recently created a brand new SDA which is running on version 7.2.

We were previously using version 4.x, where we would create a KBE with the KBE Manipulator. This booted physical machines and VMs without issue.

Since we upgraded, I followed this guide https://www.itninja.com/blog/view/sda-imaging-best-practices-sda-6-x using Kace Media Manager to create the KBE.

This KBE works fine on physical hardware.. It loads the drivers, properly pings the appliance, and places us at the Imaging menu. (we are burning the ISO to a bootable USB as our PXE not yet configured), but when booting on a VM, it prompts "Press any key to boot from CD or DVD", accepts no input, and then returns to firmware, where the keyboard works fine.

I took whatever drivers I could find off the VMWare Tools installation media, which seemed to only be 'pvscsi' which didn't help anything.

Has anyone experienced this before? Why will a physical machine boot the ISO properly, but a VM won't even begin the boot process?

I thought https://support.quest.com/kace-systems-deployment-appliance/kb/133519/unable-to-boot-to-kbe-iso-from-a-uefi-virtual-machine might be the cause, but that seems to only affect version 6.x and lower.

The KBE was built on Windows 10 v1809 (LTSC) using the Windows 10 v1809 ADK with WinPE Addon package.

Thanks!