User Import from Active Directory
So we are getting ready to implement our Help Desk from Kace but I want to import the users first so I can assign them to their device assets as well. The problem i am running into is that it is not pulling the email address in from Active Directory. My AD admin wants to know what field KACE is looking in for this but i don't know. Does anyone here? Thanks
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Answers (4)
Answer Summary:
Used the mail option from the drop down.
Used the mail option from the drop down.
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Posted by:
airwolf
13 years ago
The OP is looking for the email address, which is typically denoted in AD by the "mail" attribute.
"Samaccountname" is not the email address - it's typically used to denote logon name.
"Samaccountname" is not the email address - it's typically used to denote logon name.
Posted by:
andibogard
13 years ago
Correct... I misread. Question to the OP though. What is the naming convention for the email addresses in your company?
For example we use
username: jdoe
email address jdoe@company.com
We aren't using the helpdesk, but we are using the Software Library portion of the user portal. The only ldap server we configured has
(samaccountname=KBOX_USER) as the search filter.
Not sure if this is correct, but this works for us. Username Full name and email address are pulled from AD without any issue.
For example we use
username: jdoe
email address jdoe@company.com
We aren't using the helpdesk, but we are using the Software Library portion of the user portal. The only ldap server we configured has
(samaccountname=KBOX_USER) as the search filter.
Not sure if this is correct, but this works for us. Username Full name and email address are pulled from AD without any issue.
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