Users getting rebooted/losing work - patching issues.
We have a master patch schedule setup: Detect and Deploy
We have users that are getting forced to reboot before being prompted four times. Here are our settings.
The admin guide is no help:
- prompt user only addresses rollbacks
- reboot delay does not give a visible countdown, never has
1 Comment
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Have you tried or considered two separate detect and deploy schedules instead of a single detect/deploy one? It has been reported on some cases that if you have one single detect and deploy to cause unexpected force reboots on some systems. This could be a workaround for your environment, try scheduling one single detect job one day and a deploy another day and see the results. - Ericenri 8 years ago
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This is the method that we use and we don't encounter forced reboots until the users run out of snoozes. - chucksteel 8 years ago
Answers (2)
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Posted by:
DLans
8 years ago
Do you know what update is causing the reboot? We ran into this as well and for us it was a Bluetooth update:
Intel(R) Wireless Bluetooth(R)(patch version 18.1.1607.3129)
We disabled the specific update under Security -> Dell Updates -> Catalog. Haven't had the time yet to figure out why this was ignoring the 'no reboot' option that we configured.
Posted by:
matthewconlon
8 years ago
Top Answer
UPDATE: This is a known issue.
(Just off the phone will Dell)
See these links:
https://support.software.dell.com/k1000-systems-management-appliance/kb/179673/quickshare
https://support.software.dell.com/k1000-systems-management-appliance/kb/188327
No matter how you have patching setup users will get rebooted in 3 hours. NO MATTER WHAT.
Even if you have No Reboot set. Even if you have 10 prompts at 60 minutes each. Even if they press Snooze.
Multiple customers are complaining about it - support knows about it. They say version 7.0 will resolve it.
Don't hold your breath.