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What to do when Software Catalog missing a piece of software?

I'd like to meter the piece of software called "Alice" (free from alice.org).  However, I don't find it listed in any of the three tabs...  Discovered, Not Discovered or Uncataloged.  If it was in Uncataloged I could just send the information to Kace to have them add it to Discovered...  But without finding it in Uncataloged, I'm not sure how to even find it.

The Software tab finds it named "Alice Application" and shows 47 machines it's installed on.

Thanks-

Carl Sundermann

Asked 11 years ago 4735 views
3 Comments   [ + ] Show comments
  • Anyone have any ideas on this? I've found other pieces of software that I want to meter that do the same thing:

    - Personal Financial Planner by McGraw-Hill / Irwin
    - MT5 with CheckPro for C21, 9e - Individual by Cengage (also known as "Microtype")
    - Virtual Business - Sports by Knowledge Matters, Inc.

    Same scenario... They appear in the "Software" tab as the titles above, but they are no where to be found in the "Software Catalog" tabs, so I don't know what I can do to get them added to the catalog.

    Any help would be good... Thanks! - sundermannc@wdmcs.org 10 years ago
  • Just wondering if you found a solution as I have the same issue... - bnerison 10 years ago
  • I did not come across a solution. In fact, a week or so ago, I actually went the opposite direction and turned off Metering all together.. I was having random slowness issues with the service. See that thread here:
    http://appdeploylive.com/question/kswmetersvc-exe-consuming-loads-of-ram

    It seems their execution of the Metering didn't really go over well. Maybe there are improvements in 6.0 whenever that comes out. - sundermannc@wdmcs.org 10 years ago
    • We also disabled metering due to the issues with the service. There is a way to meter software not in the catalog, however. You need to first add it to the local catalog. See the Administrator Guide, Managing Software Catalog Inventory, About adding applications to the local catalog. - chucksteel 10 years ago
      • Curious if this is still the case in v7. All I see in the manual are ways to go from uncatalogued to local catalog. I don't see a way to add one manually that doesn't show up at all. I put in a support ticket as well. - five. 7 years ago

Answers (1)

Posted by: five. 7 years ago
Second Degree Green Belt
0
These directions adapted from this kb article:
How to add missing Software Catalog items which cannot be found in the web interface (155231)

Step 1: Login to adminui and go to inventory. Find a machine that has the software in question installed.


Step 2: Modify the sql script with the machine ID that you just found and put the name of the software you are looking for.


Step 3: Find a random url of an uncatalogued exe in the software catalogue and replace the ID you found in your sql script.


 
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