Best Practices

I don' t think there is a way. You can look up tags but that would require people to have tagged their topics. I don't know about anyone else but when I have something I am trying to get done, typing in a search works for me to find it or ask the question and wait for a response back. 

There are dozens of articles at kace.com for the various modules in the KBOX you can look at.

http://www.kace.com/support/resources/kb/category

Also you can submit a feature request at the following to suggest a Helpdesk specfic area

http://kace.uservoice.com/forums/139919-itninja

I second nshah for the kace documentation and the uservoice forums. My favorite source for information outside of IT Ninja is the KACE YouTube channel.

https://www.youtube.com/user/kboxbykace

Otherwise search key words relevant to what you're trying to do here in IT Ninja. If it doesn't exist, Ask a Question. Chances are someone has already done it.