1
ANSWERS
Anyone know how to create a custom ticket rule that automatically sets a user's manager as a CC on a support ticket?
Kace K1000 Management Appliance
KACE Product Support
Scripting
Custom Ticket Rules
K1000 Custom Ticket Rules
Custom Ticket Rule
By:
bmcmillan
1 month ago 0 views
Hobbsy commented 1 month ago
2
ANSWERS
Issue with SQL Code -- Please help
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
sql query editor
By:
jct134
2 years ago 0 views
jct134 commented 2 years ago
1
ANSWERS
SQL - need to change status of a particular sibling ticket when another sibling is closed.. but not change that status if the sibling is already closed.
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
sql query editor
By:
jct134
2 years ago 0 views
jct134 answered 2 years ago
1
ANSWERED
Custom ticket rule to get substring of HD_TICKET.TITLE
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
sql query editor
By:
jct134
2 years ago 0 views
jct134 commented 2 years ago
1
ANSWERED
My Update SQL has an issue...
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
K1000 Custom Email Rules
Custom Ticket Rule
By:
jct134
2 years ago 0 views
IgorAngelini commented 2 years ago
2
ANSWERED
When ticket is closed, pull the comment from the parent ticket into variable to use in sending e-mail
KACE Product Support
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
K1000 Custom Email Rules
Custom Ticket Rule
By:
jct134
2 years ago 0 views
IgorAngelini commented 2 years ago
2
ANSWERED
Help with SQL code
KACE Product Support
Scripting
Miscellaneous
K1000 Ticket Rules
Kace Ticket rule
KACE K1000 Service Desk
K1000 SQL
Custom Ticket Rules
KACE SQL
Ticket Rule
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
jct134
2 years ago 0 views
jct134 answered 2 years ago
1
ANSWERED
SQL that if ticket A is set to certain status, the sibling ticket has status set to NEW & moved to another Queue
KACE Product Support
Systems Management
Miscellaneous
K1000 Ticket Rules
K1000 SQL
Custom Ticket Rules
KACE SQL
Ticket Rule
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
By:
jct134
2 years ago 0 views
jct134 answered 2 years ago
2
ANSWERED
Issue trying to use ticket custom field data in email output from custom ticket rule
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
sql query tool
Custom Ticket Field
By:
jct134
2 years ago 0 views
jct134 answered 2 years ago
2
ANSWERED
Help with SQL- Send e-mail to certain distribution group(s) depending on what words are in the ticket summary
KACE Product Support
Scripting
Miscellaneous
Custom Ticket Rules
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
By:
jct134
3 years ago 0 views
jct134 commented 2 years ago
3
ANSWERS
Ticket Rule that replaces the Ticket Submitter
2
ANSWERED
Custom Ticket Field Query "Discovered Software in a Label"
KACE Product Support
Software
Miscellaneous
K1000 Service Desk
Service Desk
Kace Service Desk
K1000 Custom Ticket Rules
KACE Queue Config
Ticket Queues
Custom Ticket Rule
Custom Ticket Field
By:
Moncus
4 years ago 206 views
Moncus commented 4 years ago
2
ANSWERS
SQL for custom Ticket Rule
0
ANSWERS
Custom Ticket Rule - Send Email on Ticket Creation and Closing to CC Participants
KACE Product Support
K1000 Ticket Rules
Kace Ticket rule
Custom Ticket Rules
Ticket Rule
email ticket
K1000 Custom Ticket Rules
K1000 Custom Email Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
kvnsmn
5 years ago 659 views
kvnsmn commented 5 years ago
0
ANSWERS
2
ANSWERED
Prevent email loop - Please help
KACE Product Support
Custom Ticket Rules
K1000 Custom Ticket Rules
K1000 Custom Email Rules
Custom Ticket Rule
K1000 custom ticket rule
By:
bozadmin
8 years ago 1.5k views
mvarnado answered 8 years ago
2
ANSWERED
Dell K1000 - Service Desk - Ticketrule; send mail on duedate
KACE Product Support
Scripting
Kace
K1000 Service Desk
K1000 Ticket Rules
K1000 Scripting
KACE 1000
Kace Ticket rule
KACE K1000 Service Desk
Custom Ticket Rules
Service Desk
Kace Service Desk
Ticket Rule
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
svmay
8 years ago 1.6k views
akmagnum commented 5 years ago
1
ANSWERED
Dell K1000 - Service Desk - Ticketrule; send mail to new owner
KACE Product Support
Scripting
K1000 Service Desk
K1000 Ticket Rules
Kace Ticket rule
KACE K1000 Service Desk
Custom Ticket Rules
Service Desk
Kace Service Desk
Ticket Rule
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
svmay
8 years ago 3k views
svmay commented 7 years ago
2
ANSWERED
Dell K1000 - Service Desk - Ticketrule SQL update help
KACE Product Support
Scripting
Kace
K1000 Service Desk
K1000 Ticket Rules
KACE 1000
Kace Ticket rule
KACE K1000 Service Desk
Custom Ticket Rules
Service Desk
Kace Service Desk
Ticket Rule
Ticket Fields
K1000 Custom Ticket Rules
Parent / Child Tickets
K1000 Ticket
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
svmay
8 years ago 1.7k views
svmay commented 8 years ago
1
ANSWERS
Automatically Populate Submitter from a Child Ticket in a Process
1
ANSWERS
How do I create a ticket rule to email a particular technician when a user selects a location in a custom field?
Systems Management
K1000 Service Desk
K1000 Ticket Rules
Custom Ticket Rules
Custom Ticket Rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
mjreccoppa
9 years ago 2.7k views
mjreccoppa commented 9 years ago
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