Approval Process for Work Flow not working
We are on version 7 for the K1000, I have configured our work flow processes to not open child tickets within the process until approved. I have gone over my settings and this is not working. What I want is ticket is opened by client, Help Desk flips to process, Approval required for this process, Once approved the child tickets within this work flow process is opened. Am I missing something on setting this up or how this works? I also have emails set up for approver and this is not working. Thanks
2 Comments
[ + ] Show comments
Answers (0)
Please log in to answer
Be the first to answer this question
1 Quote generated,attached to the ticket and sent to client for review before order is processed
2 Hardware is purchased by PO or Credit; PO attached to ticket, Item is inventoried when received
3 Deliver and setup
Approvals
One or more approvals required for this process to start.
Approval Steps
Approval Step 1
Sandi Carpenter
All approvals are required.
Approval Timeout Period: 48 Hours
Approval Notification Recurrence: 24 Hours
Use business hours and holidays for approval timeout and notification frequency. - scarpent 7 years ago