Can I change the order of the Queues when ticket is being created
I have multiple queues in our Service Desk, when a user creates a new ticket through the end user portal they are in the drop down list in alphabetical order. Is there a way that i can change the order of these queues without changing their name (like adding a number in front of the queue name)?
Thanks!
0 Comments
[ + ] Show comments
Answers (2)
Answer Summary:
Please log in to answer
Posted by:
Hobbsy
6 years ago
The only way I have found of achieving this is to number the queues in the order you want them to appear so
Change management
Incident Management
Problem Management
would become
1. Incident management
2. Problem Management
3. Change management
Posted by:
DirtySoc
6 years ago
Top Answer
The drop-down menus are alphabetized in the HTML/JavaScript of the page.
There is no way to get the order changed without putting a number in front of the queue name.
Oddly enough the KACE GO app completely ignores this convention and the drop down menu selects are organized by date created :( which really sucks! I mentioned to Quest but they just shrugged it off....
