Can you have notification emails sent to an alternate address for end users?
We are using the Kace helpdesk and find it works well for us although there is one point I've been unable to figure out.
We need to set up a field on a support ticket called "Email Address". We want Kace to then use this field for all correspondence relating to that ticket.
It seems a pretty simple thing to do but I can't figure it out.
Cheers,
Marcus.
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Posted by:
chucksteel
7 years ago
You can try using the CC field, or you would have to use custom rules for your email notifications if you want to send notifications to an alternate email address. The only other option would be to update their user record with the alternate email address.
I've looked at the customise rules section and it's a little too intimidating for me at this stage. - Marcusb 7 years ago