KACE Product Support

I found the article below describing pretty much what I want but I am having a problem with the MySQL is has in the article.  When I copy/paste it, it comes back when I test it giving me "the check the manual of your version of MySQL for the proper syntax" error.  Since I am extrememly limited in MySQL, I am stumped.  At the bottom of the article, it says that this is for my version of the KBOX (v5.5.90545) but obviously it is not liking something...

I believe that I have edited the parts of the code that I need to have my specific info (such as email, etc) but no luck...

Can anyone assist me?  Some of my queue owners want emails when tickets go into the queues...

http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111222

Much appreciated...