Custom report
Someone help me to put department field on the query?
Select
HD_QUEUE.NAME,
HD_TICKET.ID,
HD_TICKET.TITLE,
HD_TICKET.DUE_DATE,
Date_Format(HD_TICKET.TIME_OPENED, '%m-%d %H:%i') As TIME_OPENED,
Date_Format(HD_TICKET.TIME_CLOSED, '%m-%d %H:%i') As TIME_CLOSED,
Concat(If(Time_To_Sec(HD_TICKET.TIME_CLOSED) >=
Time_To_Sec(HD_TICKET.TIME_OPENED), To_Days(HD_TICKET.TIME_CLOSED) -
To_Days(HD_TICKET.TIME_OPENED), To_Days(HD_TICKET.TIME_CLOSED) -
To_Days(HD_TICKET.TIME_OPENED) - 1), 'd ',
Date_Format(AddTime("2000-01-01 00:00:00",
Sec_To_Time(Time_To_Sec(HD_TICKET.TIME_CLOSED) -
Time_To_Sec(HD_TICKET.TIME_OPENED))), '%kh %im')) As TIME_TO_CLOSE,
HD_TICKET.RESOLUTION As RESOLUTION,
HD_PRIORITY.NAME As PRIORITY,
HD_CATEGORY.NAME As CATEGORY,
HD_STATUS.NAME As STATUS,
HD_IMPACT.NAME As IMPACT,
MACHINE.NAME As MACHINE_NAME,
DATE_FORMAT(HD_TICKET.TIME_CLOSED,'%M/%Y')AS MES_FECHAMENTO,
IF((TIME_TO_SEC(TIMEDIFF(HD_TICKET.TIME_CLOSED,HD_TICKET.TIME_OPENED))/60) < HD_PRIORITY.ESCALATION_MINUTES,'Yes','No') AS SLA,
IfNull((Select
USER.FULL_NAME
From
USER
Where
HD_TICKET.OWNER_ID = USER.ID), ' Unassigned') As OWNER_NAME,
(Select
USER.FULL_NAME
From
USER
Where
HD_TICKET.SUBMITTER_ID = USER.ID) As SUBMITTER_NAME,
HD_PRIORITY.ESCALATION_MINUTES
From
HD_TICKET Left Join
HD_CATEGORY On HD_TICKET.HD_CATEGORY_ID = HD_CATEGORY.ID Left Join
HD_STATUS On HD_TICKET.HD_STATUS_ID = HD_STATUS.ID Left Join
HD_PRIORITY On HD_TICKET.HD_PRIORITY_ID = HD_PRIORITY.ID Left Join
HD_IMPACT On HD_TICKET.HD_IMPACT_ID = HD_IMPACT.ID Left Join
MACHINE On HD_TICKET.MACHINE_ID = MACHINE.ID,
HD_QUEUE
Where
HD_TICKET.HD_QUEUE_ID = HD_QUEUE.ID And
HD_STATUS.STATE = 'closed'
Order By
IfNull((Select
USER.FULL_NAME
From
USER
Where
HD_TICKET.OWNER_ID = USER.ID), ' Unassigned'),
HD_PRIORITY.ORDINAL,
HD_CATEGORY.ORDINAL,
HD_STATUS.ORDINAL,
HD_IMPACT.ORDINAL
Thanks a lot
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Is Department one of your custom user fields or is it a custom field on the service desk? - chucksteel 10 years ago
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The department is a custom field (custom 1) of LDAP that I want put on the report - Roger Matias 10 years ago
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