Custom Ticket Rules in Html
We are looking to modernize the email notifications from the simple plain text. The Help Desk Email Notifications are already configured with Html/Markdown but we are using the default Custom Ticket rule for Email new tickets. This is a plain text default notification that techs use. However we have other queues that staff use and would like a clean formatted template.
I cannot find any info on how to pass html or markdown(why?). Any custom email event just looks plain ugly.
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Posted by:
h2opolo25
9 years ago
Ticket rule emails do not allow markdown/html code. You need to remember. KACE stands for Konsistency!
Comments:
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Well they should have named them Kustom Ticket Rules.. - jaydenrussell 9 years ago
Posted by:
kpm8
8 years ago
You can vote it up here: https://kace.uservoice.com/forums/82699-k1000/suggestions/7016256-allow-html-markup-in-custom-rule-email-results
