Systems Management

Hello,

I was wondering if there was a way to set the default queue for staff when they open the KACE Helpdesk.

Currently we have this set to the "IT Helpdesk" which is something we do not want to change. However multiple other departments also have their own queues in KACE and do not like having to manually switch over to their queues to view which tickets are assigned to them.

An example of this is our HR staff, when they login to KACE they are brought to the IT Helpdesk. They have to manually click on "switch queue" then select their HR queue to see which tickets from the HR queue are assigned to them.

I have tried using the "URL Method" to counter this but it is still a pain to our other departments who want this to flow much smoother - as do we.

Any help would be great!

Thanks,

Anthony