Do you use KACE for change management?
The VP of IT approched me about possibly using KACE for change management in our organization. I am wondering if anyone is currently doing anything like this. I was thinking of simply creating a KACE ticket queue to be used for this, with multiple levels of approval required.
Any thoughts or advice here?
1 Comment
[ + ] Show comment
Answers (1)
Please log in to answer
Posted by:
Hobbsy
11 years ago
Change Management can be configured in a K1 queue in a number of ways, we have implemented this for a number of customers here in the UK. It all depends on the complexity of the process required and also the amount of flexibility required in the flow. To put in a standard process that meets basic requirements is fairly straightforward.
If you are coming to conference swing by our booth and i'd be happy to show and share
http://www.linkedin.com/groups/Looking-examples-ITSM-Process-implementations-51930.S.39365644
http://www.itninja.com/question/change-management
http://www.itninja.com/question/service-desk-change-management - SMal.tmcc 11 years ago