KACE Product Support

Good afternoon.

I would like to return to this query. Because the difference between the labels is not entirely clear.

When building a template there is no "technical" field, but there is "owner". So I understand that the technician is not the owner of the ticket. is it another role?

Thanks for the support.

All technicians can edit/delete comments entered by others (including attachments)	Allow all technicians to edit or remove comments added by others, including file attachments.
Technician Label	To allow specific technicians to edit or delete their own comments and attachments using labels, click Manage Associated Labels. In the Select Labels dialog box that appears, select one or more labels associated with the technicians that you want to select. Close the dialog box.