Email from for service desk showing email address, not queue name
Hey Everyone,
I'm not exactly sure how to word this, but I have several queues that I'm using, but the email address of the queue is coming through instead of the name of the queue "ie. Company Helpdesk". Right now I am using a SMTP relay server, as it seems that it is usually the best way to work. Does anyone have it working with a relay server, and what do I do to get it to work?
Thanks in advance!
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Posted by:
KevinG
4 years ago
In the "Service Desk › Configuration › Service Desk Queue Email Settings -> YourQueueName"
You can set the "Alternate Email Address (Email Alias): " to change the from field on outgoing emails from the Service Desk queue.
Comments:
Does that help? I hope so. :) - KyleHoran 3 years ago