KACE Product Support : Email on events not working

Email on events not working

Hi people.

I have started to setup the ticketing system in our company.

I seem to be able to only get emails to "owners" when the tickets are closed.

But the owners don't get an email when the ticket is created.

And the "Submitter" doesn't get an email when there is a "status" change

in the tickets.

I have all the events Ticked to send the mails, but nothing happens.

2 Comments [ + ] Show comments

Do all the other Email on Events work correctly? - ondrar 5 years ago
Here's a KB about email issues, if you haven't already seen it: https://support.quest.com/kace-systems-management-appliance/kb/190291/email-issues-checklist - ondrar 5 years ago

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