KACE Product Support

We're running KACE1000 v5.5 and have confirmed that we're able to receive emails thru the Test Connectivity Troubleshooting Tools. Additionally, we receive emails when a helpdesk ticket is created, modified or closed, so everything is running fine there.

The issues we're having is related to the email alerts. We have a few email alerts setup, but aren't receiving the emails. The alerts are set to run every 15 minutes to notify us of unauthorized installations. Here is an example of an alert for Google Chrome:

select MACHINE.*, C.CLIENT_CONNECTED, UNIX_TIMESTAMP(now()) - UNIX_TIMESTAMP(LAST_SYNC) as LAST_SYNC_TIME,
                       UNIX_TIMESTAMP(LAST_SYNC) as LAST_SYNC_SECONDS
                  from ORG1.MACHINE
                  LEFT JOIN KBSYS.KUID_ORGANIZATION O ON O.KUID=MACHINE.KUID LEFT JOIN KBSYS.SMMP_CONNECTION C ON C.KUID = MACHINE.KUID AND O.ORGANIZATION_ID = 1
                 where ((  (1  in (select 1 from ORG1.SOFTWARE, ORG1.MACHINE_SOFTWARE_JT where MACHINE.ID = MACHINE_SOFTWARE_JT.MACHINE_ID and MACHINE_SOFTWARE_JT.SOFTWARE_ID = SOFTWARE.ID and SOFTWARE.DISPLAY_NAME like '%Chrome%')) ))

Since we know emails are able to be sent, I'm not sure what would be causing the email alerts to not be delivered. Any help or suggestions would be greatly appreciated.