KACE Product Support

Working with the trial and like most of the features. One big issue... 2 Optiplex 960 PCs, and 1 Latitude E6500 PC are experiencing hard freezes from time to time. i.e. they become completely unresponsive since installing the KACE agent. The PCs are Win7x64 and vistax86. Two are production machines with no known issues, and the other a vanilla install, also with no known issues. No malware, no hard freezes before the KACE agent was installed.

I've checked the logs and haven't gleaned much. I see this event when the PC hard freezes each time.
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: waiting for exit

The log then stops until I notice the PC is hard frozen and I power cycle it. There are also times when the "waiting for exit" event exits cleanly and there is no hard freeze. So it's not consistent.

I have no way currently to reproduce the issue; for KACE team: any experience with this issue and suggestions for resolution? And, is there a way I can manually trigger the update operations and other operations that happen client-side in an attempt to isolate the issue?

Partial log:
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: ShowWindow=0, WinVer=6.1
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: _WTSGetActiveConsoleSessionId=1
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=0 state=4 name=Services
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=1 state=1 name=Console
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=65536 state=6 name=RDP-Tcp
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: process token: 0000028C
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: token dup: 0000027C
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: set sessid into token
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: created stdout/err pipes
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: create proc: cmdline='"C:\Program Files (x86)\KACE\KBOX\runkbot" 2 1123624800 -noLogUpload' cwd='C:\Program Files (x86)\KACE\KBOX'
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: close handles
[Tue Jul 26 11:55:15 2011] CreateProcessOnDesktop: waiting for exit
[Tue Jul 26 11:55:27 2011] CreateProcessOnDesktop: done
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: ShowWindow=0, WinVer=6.1
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: _WTSGetActiveConsoleSessionId=1
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=0 state=4 name=Services
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=1 state=1 name=Console
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=65536 state=6 name=RDP-Tcp
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: process token: 000000EC
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: token dup: 00000264
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: set sessid into token
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: created stdout/err pipes
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: create proc: cmdline='"C:\Program Files (x86)\KACE\KBOX\dell\InvColPC_7.0.18.1.exe" -enc=UTF-8 -outc="DELL_INV_OUT.xml" -logc="DELL_INV_LOG.xml"' cwd='C:\Program Files (x86)\KACE\KBOX\dell'
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: close handles
[Tue Jul 26 12:01:12 2011] CreateProcessOnDesktop: waiting for exit
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: ShowWindow=0, WinVer=6.1
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: _WTSGetActiveConsoleSessionId=1
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=0 state=4 name=Services
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=1 state=1 name=Console
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: WTSEnumerateSessions: id=65536 state=6 name=RDP-Tcp
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: process token: 00000154
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: token dup: 00000290
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: set sessid into token
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: created stdout/err pipes
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: create proc: cmdline='"C:\Program Files (x86)\KACE\KBOX\runkbot" 3 1123624800' cwd='C:\Program Files (x86)\KACE\KBOX'
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: close handles
[Tue Jul 26 16:04:27 2011] CreateProcessOnDesktop: waiting for exit
[Tue Jul 26 16:04:41 2011] CreateProcessOnDesktop: done