Helpdesk Priority auto-changed to “High” despite of choosing “Low” in the first place
Helpdesk Priority auto-changed to “High” despite of choosing “Low” in the first place
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Do any of your ticket rules change priority? - JasonEgg 7 years ago
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nope, but anyhow i managed to fix it using New Wizard and created a rule - rahimpal 7 years ago
Answers (1)
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Posted by:
Hobbsy
7 years ago
This sounds to me like you have a ticket rule that is running and setting the priority and you have not restricted the rule to run on open tickets only
