How do I get the K1000 Agent to install?
I cannot get the Dell KACE K1000 agent to install. It connects to the computer but then gives an error message saying the "installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package. Exit code: 1620 Removing Service." This is the agent that came with the trial. It's a Windows 7 machine and the agent version is 5.3.53177. The error is below.
STEP 2: AUTHENTICATION - SUCCESSFUL
Creating service
Opening pipe to service
Sending commands
Sending login credentials
This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.
exit code: 1620Removing service
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$
STEP 3: PUSH SCRIPT\PROVISIONING - FAILED
End of remote communications.
[03/20/12 10:18:26 AM] End provisioning run.
Answers (8)
Under Adavanced Provisioning what is your K1000 server name? I had a similar problem to this, had all the pre-requisites set to deploy the agent and it kept falling over. Noticed that my server name was the FQDN for the server. Changed that to the server IP address and BINGO!
Worth a try? Now I have to go and ask a question myself!
Comments:
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it's amazing what skipping this one step will screw up - PatriotPhantom 12 years ago
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I know, I had a lot of issues with deploying to Windows 7 at first. XP had no issues whatsoever. Now that I know what needs to be done, its not that big of an issue now. - lgeier 12 years ago
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Problem can also be DNS related. In your Advanced Provision, put in the IP address of the KBOX in field 'K1000 Server Name:'. In some environments where a domain is not in use for provisioning and a DNS server is not available, the IP address must be used in place of the KBOX name to provision otherwise it will trigger this type of error message as well. - brian_klocek 12 years ago
Since it's a trial version, you would actually need to use the trial support chat, found on the right hand side of this page: http://www.kace.com/support/trial-kbox/
There are a couple of FAQs on kace.com that should help if turning off UAC doesn't resolve it:
Troubleshooting K1000 Agent Provisioning for Windows 7
http://www.kace.com/support/kb/index.php?action=artikel&cat=2&id=1033&artlang=en
Provisioning the KBOX Agent to Windows Vista platforms.
http://www.kace.com/support/kb/index.php?action=artikel&cat=2&id=981&artlang=en
Troubleshooting Agent Provisioning
http://www.kace.com/support/kb/index.php?action=artikel&cat=2&id=1013&artlang=en
Why Does the Agent Not Install On My 64-Bit Windows Operating System
http://www.kace.com/support/kb/index.php?action=artikel&cat=2&id=806&artlang=en
Explorer : \\IP of the K1000\client\agent_provisioning\windows_platform\ampagent-6.3.314-x86.exe
Run it (as whatever user you want, I think if you got to here, you might have some admin rights) and when the app opens up put the IP of the K1000 again when it prompts > Next > Next > Hellodiapers
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Tried that and still no luck - kdeyo180 12 years ago
You also might want to check the kace site for a new version of the agent since it fails to open.
That being said, have you tried copying the Kace agent installer to a machine and installing manually? You can grab it from here:
\\kbox\client\agent_provisioning\windows_platform\
Note that "kbox" in the path above will be whatever your kbox is named (or the IP address).
If the local install works and the client checks into the KBOX, there may be something else causing problems (firewall, AV, network, etc).
John