How to include "Issue Summary" with Kace Service Desk Comments auto-reply emails?
In the emails people receive, they have no idea what the ticket is about because it does not include the Issue Summary in the email. How do I include this?
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$quoted_mail does not work. Is there a better variable than $ticket_history ? - itsamurai 5 years ago
Answers (1)
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Posted by:
Channeler
5 years ago
There's a known issue in versions 9.x, where tokens will not work if they are triggered by custom ticket rules.
And another one for HTML emails. (works fine with Plain Text emails).
I would recommend contacting Tech Support:
https://support.quest.com/create-service-request
Unfortunately, there is not $ticket_summary token available, you might want to vote and comment here:
https://kace.uservoice.com/forums/82699-k1000/suggestions/17006977-email-token-including-ticket-summary
