How to properly setup child tickets in kace service desk so the same info from parent ticket shows up on the child ticket?
I setup a custom ticket format for the parent queue and when setting up the child tickets it looks like the same exact ticket format needs to be setup in those child ticket queues for the info on the parent ticket to show up on the child tickets? Is there a way around this?
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Posted by:
Hobbsy
1 year ago
This can only be done by ticket rules as there is no built in mechanism
