KACE Product Support

Hello ITNinja,

We're using AD (LDAP) to import our users into the Kace. A problem we have ran into is that we use both the mail attribute and the proxyaddresses attribute in AD.

We use Google Apps For Education as our email providor and the way it works is the mail attribute is used to create the user account and the proxyaddresses is used for all the user aliases. Of which every user has at least one alias. Basically the account is the user staff code and the proxyaddresses is the actual email address that the user uses when emailing. 

Now I've tried setting the mail attribute in Kace to import from the proxyaddresses in AD and it still rejects the mail as an unknown user:

It's as though the Kace is comparing my entire reply to field from my replied email rather than parsing out the email address. 

Thank you for submitting a problem ticket. I was unable to find you as
'Tyler Grusendorf <tgrusendorf@croftonhouse.ca>' in my list of authorized
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> From: Tyler Grusendorf <tgrusendorf@croftonhouse.ca>
> Date: Fri, 13 Sep 2013 11:53:32 -0700
> To: IT Support <ITSupport@support.croftonhouse.ca>
> Subject: Re: [TICK:245] NEW TICKET: Test

So my Question(s):

First off Is there a way to have the Kace map both the mail attribute and proxyaddresses attribute to the mail attribute in Kace during import (or a custom rule maybe?)

Secondly is my full reply to name reply from google being parsed or what?

Any help would be appreciated!