KACE Product Support : Installed software on a workstation not listed on K1000 inventory ?

Installed software on a workstation not listed on K1000 inventory ?

Dear all,

I have a software installed on all of my workstations, but it isn't listed/shown/inventoried by Kace K1000.

What are the conditions for an installed software to be listed in the Kace K1000 inventory ?

What I see from one of the workstations :

What I see from the Kace K1000, for this workstation inventory :

Many thanks for all for your help and assistance.

KR,

Mickael.

4 Comments [ + ] Show comments

Do you have any other titles with accented characters that show up in the software inventory? If you look in the Inventory, Software page, does it show up there? - chucksteel 7 years ago
Dear chucksteel,

Many thanks for your reply.

Yes, other installed apps with accented characters are well listed in the K1000 inventory for my workstation.
So I guess accented characters are not in cause... - Mickael_Kace 7 years ago
Is the software being collected inside the Inventory.xml file located in
C:\ProgramData\Dell\KACE\

For example, I have Filezilla, so I am seeing:
<Software>
<DISPLAY_VERSION>3.27.1</DISPLAY_VERSION>
<HELP_LINK>https://filezilla-project.org/</HELP_LINK>
<README />
<INSTALL_DATE />
<PUBLISHER>Tim Kosse</PUBLISHER>
<UNINSTALL_STRING>C:\Program Files\FileZilla FTP Client\uninstall.exe</UNINSTALL_STRING>
<URLINFO_ABOUT>https://filezilla-project.org/</URLINFO_ABOUT>
<DISPLAY_NAME>FileZilla Client 3.27.1</DISPLAY_NAME>

</Software> - Channeler 7 years ago
Dear Channeler,
The software "GenApi Acte importé pour Téléactes" is not present in the Inventory.xml file. - Mickael_Kace 7 years ago

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