Is there a way to remove the subcategories from K1000 HD Ticket reports?
I have this script for top categories but we also want to include ticket open date, ticket close date, technician, and submitter. Can someone help me with this?
SELECT SUBSTRING_INDEX(HD_CATEGORY.NAME, "::", 1) AS TopCategory, COUNT(HD_TICKET.ID) FROM ORG1.HD_TICKET
JOIN HD_CATEGORY ON HD_CATEGORY.ID = HD_TICKET.HD_CATEGORY_ID
WHERE HD_TICKET.HD_QUEUE_ID = 5
GROUP BY TopCategory
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Answers (2)
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Posted by:
chucksteel
5 years ago
This report shows aggregate information (count of tickets), so including open and close information won't really work.
Do you want a separate report showing individual tickets, their main category, open, closed, technician and submitter?
Comments:
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Yes that is exactly what we are looking for. - shuntrell.encalade@bankwithfidelity.com 5 years ago
Posted by:
chucksteel
5 years ago
SELECT SUBSTRING_INDEX(HD_CATEGORY.NAME, "::", 1) AS TopCategory,
HD_TICKET.CREATED, HD_TICKET.TIME_CLOSED,
TECHNICIAN.FULL_NAME, SUBMITTER.FULL_NAME
FROM ORG1.HD_TICKET
JOIN HD_CATEGORY ON HD_CATEGORY.ID = HD_TICKET.HD_CATEGORY_ID
JOIN USER TECHNICIAN on TECHNICIAN.ID = HD_TICKET.OWNER_ID
JOIN USER SUBMITTER on SUBMITTER.ID = HD_TICKET.SUBMITTER_ID
WHERE HD_TICKET.HD_QUEUE_ID = 5
Comments:
-
This is what we are looking for, You are awesome! Thank you so much. - shuntrell.encalade@bankwithfidelity.com 5 years ago
