Is there an easier way for each owner to see only their own new or open status tickets.
This way they can keep that screen up all day and stay in their own area.
If I run an advanced search and you open a ticket then close it, you have to run
the search all over again, lastly it doesn’t update automatically.
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Posted by:
grayematter
8 years ago
Once you have the tickets listed with an advanced query, you can convert that query to a custom view. You can then easily select that view from the "View By:" menu. Each owner has to create their own view, but it is easy enough to do. More info is in the Admin guide: http://documents.software.dell.com/kace-k1000/6.4/administrator-guide/using-the-service-desk/managing-service-desk-tickets-processes-and-reports/viewing-tickets-and-managing-comments-work-and-attachments/create-custom-views-for-tickets?ParentProduct=1352
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After creating the custom view, each owner can then set that view as their default view under "Choose Action." - JonHall 8 years ago
