KACE Product Support : Just upgraded to 6.4.120756 from 6.4.120261

Just upgraded to 6.4.120756 from 6.4.120261 - now none of my agents are checking in!

Hi all,

Just upgraded to 6.4 SP2, and now none of my agents are able to check in. This is the log I'm seeing universally:

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] KACE Agent version 6.4.522 Mar 15 2016

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: debug: false

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: config: amp.conf

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: host: kace.eii-online.com

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: lasthost:

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: serverversion:

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: appliance:

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: ampport: 52230

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: ampurl:

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: webport: 443

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: weburl:

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: hideapps:

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: rto: 20

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: wto: 20

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: cto: 10

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: crto: 30

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: max download speed: unlimited

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: KSWMeterSvc max db rows: 5000

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: krash: false

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: pl: pluginDesktopAlerts,pluginPatching,pluginRunProcess,pluginWeb

[2016-04-12.12:09:34][AMPAgent:ConfigLogAll ] Config: servercompress: TRUE

[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess ] Machine ID: C90E2C27-A354-4BCA-A9FE-5D7330FA38D4

[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess ] Creating Pipe Server...

[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess ] Creating Agent Listener...

[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess ] Creating scheduler...

[2016-04-12.12:09:34][AMPAgent:NimitzAgentProcess ] Creating connection...

[2016-04-12.12:09:35][AMPAgent:LogCurlError ] SSL is not detected: (7) Failed to connect to kace.eii-online.com port 52230: Connection refused

[2016-04-12.12:09:36][AMPAgent:LogCurlError ] Failed to connect: (7) Failed to connect to kace.eii-online.com port 52230: Connection refused

[2016-04-12.12:09:36][AMPAgent:SetConnectedMarker ] couldn't remove C:\ProgramData\Dell\KACE\AMP_CONNECTED, unlink(No such file or directory)

[2016-04-12.12:09:36][AMPAgent:ReconnectToServer ] Adding server retry for C90E2C27-A354-4BCA-A9FE-5D7330FA38D4 into queue. Sleeping for 58 seconds

The only thing that was changed was upgrading the KACE server using the .kbin file. Everything was working prior to this.

Thoughts?

7 Comments [ + ] Show comments

Are your clients able to ping the kbox or vice versa? I'd open up a command prompt and see if you can ping and get a response. - KACE_Irwin 8 years ago
- Yep, they can ping, and they can even hit the URL just fine. No SSL errors or problems. I've gone ahead and reverted back to the previous version - but I'm still extremely perplexed what could've changed. - bpatton 8 years ago
  - I don't recall seeing any tickets recently that have had inventorying issues. If you'd like, can always have it investigated if you saved the logs and everything. Can create a support ticket to see if we can figure out the issue. - KACE_Irwin 8 years ago
I'll submit it up. Thanks Irwin - bpatton 8 years ago
Following my upgrade to SP2, A lot of my 6.4.180 agents continued communicating but would not inventory. I am having to force them to check in to get them updated to 6.4.522. Once they get to 6.4.522 they seem to be inventorying OK. - rockhead44 8 years ago
my upgrade went smooth. enabled provisioning and client update and I now have about 75% of my machines up to 6.4.522 both 6.4.180 and 6.4.522 are checking in - SMal.tmcc 8 years ago
- also my 6.4.179 clients are checking in - SMal.tmcc 8 years ago
Check if after the upgrade the SSL certificate is ok. It seems the agents have issues to contact the AMP port 52230/tcp as well.
Regards - StockTrader -Marco - StockTrader 8 years ago
I have upgraded to SP2 with 6.4.180 agent running and all is fine. I started putting 6.4.522 agent on a few machine and they are disappearing from inventory. I reverted them back to 6.4.180 and they are showing back up again. Not to highly impressed with 6.4.522 agent. - kwlewis 8 years ago
SP3 is now available; Hopefully it helps with this issue - rockhead44 8 years ago

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