K1000 not accepting emails or sending at times
Hi there,
Just recently setup the k1000 and had the email capability of the Service Desk working just fine, it could create tickets from emails and would reply back if there were comments made etc. Still in testing phase, so wasn't really using it much while I was working on other things such as the Software distribution and patching for training.
Went back to working on the Service Desk portion a couple weeks later and noticed that the email isn't working anymore. It only sends emails to the user if the ticket is closed and nothing else.
I ran the diagnostic email test and it sends out a test email from the System and for our IT Support queue and we get reports sent out to us just fine.
Any suggestions on what could be causing this problem?
Just recently setup the k1000 and had the email capability of the Service Desk working just fine, it could create tickets from emails and would reply back if there were comments made etc. Still in testing phase, so wasn't really using it much while I was working on other things such as the Software distribution and patching for training.
Went back to working on the Service Desk portion a couple weeks later and noticed that the email isn't working anymore. It only sends emails to the user if the ticket is closed and nothing else.
I ran the diagnostic email test and it sends out a test email from the System and for our IT Support queue and we get reports sent out to us just fine.
Any suggestions on what could be causing this problem?
I have a POP/IMAP mailbox setup as ServiceDesk@mycompan.com and using the below settings.
Queue Detail:
Name: ServiceDesk
Email Address: ServiceDesk@k1000.company.local
Alternate Email Address: ServiceDesk@mycompany.com
Configure SMTP Settings
SMTP Server: myexchange.server.net
SMTP Port: 587
SMTP Username: ServiceDesk@mycompany.com
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Nothing but problems since upgrading to v 7.0.
I did finally get the Service Desk Alerts to go out again by disabling the SMTP configs for each queue... ¯\_(ツ)_/¯ - jayp322 7 years ago
If anyone finds a solution please let me know, I will do the same. - boston491 7 years ago