K1000 report
Hello,
Could please any help me create report as time to create, time to close, technician ID, time to resolved (Duration) accordingly business hours and holidays.
Appreciate if any one help me on this.
Best Regards
Sasi
Could please any help me create report as time to create, time to close, technician ID, time to resolved (Duration) accordingly business hours and holidays.
Appreciate if any one help me on this.
Best Regards
Sasi
2 Comments
[ + ] Show comments
Answers (0)
Please log in to answer
Be the first to answer this question
time to create = Time the ticket was created
time to close = How long the ticket was open
technician ID = ticket owner
time to resolved = Is this the same as "time to close"
Can you elaborate on "accordingly business hours and holidays"?
Are you able to describe in more detail how you would like to to look and when this report is to be sent or is it a on-demand report for the last x days? - smalls 8 years ago
time to resolved = Time the ticket was resolved (in progress to resolved time )
technician ID = ticket owner
time to respond = How long was taken to resolve the ticket, this should be considered only business hours and holidays. e.g ( business hours Sunday - Thursday 8.30-17.30, time to create Sunday 16.30, time to resolved Monday 9.30, time to respond should be 0day, 2 hours, 00 min.) - sasikaran 8 years ago
I did find this:
http://stackoverflow.com/questions/12753881/time-difference-between-dates-including-business-hour-and-excluding-holidays
That might offer some help.
Sorry I cant be more help. - smalls 8 years ago