K1000 rule for non owners to change status of ticket
Is there a rule for a non-owner to change the status of a ticket currently in progress?
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Posted by:
chucksteel
7 years ago
There isn't a stock rule for that. You will need to create a field, something like "Desired Status" and then create a rule that will set the status based on that.
Comments:
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so we are very new to KACE. Like 1 week new. Any suggestions on how to do this? - jrichard21 7 years ago
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You must create a customticketfield in your queue. > ServiceDesk > Config > queue > "yourqueue" > standard values of ticket > in the bottom, you can create custom fields - svmay 7 years ago
