KACE Product Support

Our K1000 is a virtual appliance. We are running Version 5.5.90548. This has never been an issue until this version but I am sure it was not an issue for some time after this update. The webui will become unresponsive until we reboot. It does not seem to happen at any specific time and sometimes we can go a week or more without issue. I have contacted support a few times and all they will do is use webex and look at settings/pull logs. The only suggestions made by them has been to delete some unused patches and free more space. This did nothing. Logs have shown no problems. Patches,Scripts,Reports are not set or manually running at any of the times this has happened. I am only allowed by KACE to log into the console using netdiag. Doing this and running top shows what I think is the mysql process running as root and eating a ton of cpu. The console runs fine by the way. We have one external connection to the database that I know of and killing it while this happens does nothing. Running other console commands does not work because there is no scrollback. Is there a way I can ssh into this console as admin or root? Is there a command I can run to see where that process is being ran from? Is there anything else i can do to resolve this issue?