K2000 (3.4.54256). Uploading Source Media - Error connecting to Hashstore Server.
Running into a problem with our KACE 2000 box. I need to update the Source Media for a couple of OS's, but each time I try I get an error - Error connecting to Hashstore Server. When I look at the source media tab, I see an entry for the OS I was trying to load.
Example - if I put in - > Windows 7 with SP1 - I will see an entry in Source Media with that title, but the file size will be at zero bytes. When I try to delete it (since it is at zero) I get this -> Cannot delete Source Media while it is being uploaded or in use by a background process.
I have to then reboot the K2000, delete the entry, and try again.
Eventually the upload will work, after several attempts, so it is not a password issue. Not sure if this problem is related to the upgrade. We don't change the Source Media all that often, so it could have been present for a while.
Wondering if anyone has seen this issue? I am going to open a support ticket as well.
Answers (3)
this is usually a network/proxy issue or something blocking you from access the share.
Corey
Lead L3 Enterprise Solutions Engineer, K2000
If my response was helpful, please rate it!
Comments:
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We are not using a Proxy. I am on the same subnet as the device. - hutcha4113 10 years ago
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It is recommended that Media Manager be installed in a clean virtual machine that is not on the domain and does not have any anti-virus, firewall or security software on it.
As a note, Media Manager uses port 8108 to communicate with the K2.
Corey - cserrins 10 years ago
you mentioned you just upgraded. 3.4? If so, did you download the newer media manager from the kbox?
Comments:
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I have downloaded the newest Media Manager. Went to upload Windows 8.1 today, and received the error. Will probably open a ticket with Support. - hutcha4113 10 years ago
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Should also advise we have upgraded to 3.5 and this error still appears. - hutcha4113 10 years ago
