KACE Product Support

Hello,

The K2000 does contain the RSA OVF file which matches the version of software running on the appliance. Updating the K2000 appliance to the latest version (not sure what version you are running, current release is 3.7.120251) the matching RSA OVF revision would be 3.7.113042.

The RSA will have a disk setting to 250GB, this can be updated to larger by creating a virtual disk of desired size on the same cluster as the RSA and setting the RSA to use off-board storage. The appliance itself started at 250GB, then at 12G system I believe the updated that to a 500GB drive. The latest 13G systems have a 1.2TB drive configuration.

Hope that helps with the drive size.

I don't believe the versions match as you note. One would think they should, but at least in our case, that's not what we saw. I did use your link from your other post and was able to download a current RSA. I'll deploy that one today.

After upgrading the OVF file, the RSA was able to be deployed and configured. I checked with Kace prior to downloading the OVF from our K2000 (which is current), but they told me the only way to get the RSA was by downloading through my existing K2000. Which gave me the old OVF. Now after buliding it, I'm prompted to upgrade, but when i click the prompted upgrade link, it takes me to a generic Kace web page and I don't see a download.

Also, this OVF was only 250GB while I was told all they offer now is a 500GB RSA ovf. Someone at "DELL" Kace needs to get their info straight before passing it along. Kace was so much better before Dell improved things.