KACE Product Support

I know I've seen something similar posted on this before, but I cannot find it. We're opening a new building, and beginning to deploy images at that building. The image works as it should with no issues. The only problem I'm having is that it never shows as completed in the reports. When I take the same machine, and bring it back to my test lab it shows completed every time. Kcleanup is running in this new building, and I'm able to login as normal when it is done. It just seems like something is blocking it from reporting it is done. I'm looking for a good place to start so that I can troubleshoot on the network end. Any thoughts?