KACE 1100 Service Desk - Append an Article to a work request - what can we expect
Hello,
We recently added the patch to our appliance and thought it would fix the issue of appending a KB article to a work request. The only thing I see happen is the name of the article appears automatically in the Comments Box and then is recorded in the Log below. There is not active link inside the work request for the user, just the name of the article written in the action log below.
Is something else supposed to happen?
Sincerely,
Sharon
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If you have comments going out then that comment is sent to the end user.
There is a known bug that won't add the content of the article but you have to get that from support. - nshah 11 years ago