/build/static/layout/Breadcrumb_cap_w.png

Kace Agent Help! NETWORK/NT_STATUS_LOGON_FAILURE

Hello everyone, 

I've recently taken over a Kace box for a client and I'm attempting to fix the issues with specific computers that havent resynced in awhile. These computers can be remoted into and pinged, they also have the Kace agent installed. I attempted to remove the Kace Agent through K1000 and I received this error when it attempted to uninstall the agent:

NETWORK/NT_STATUS_LOGON_FAILURE

 

I would assume that this error is the reason why they haven't synced in quite some time. Does anyone know what causes this issue and how to resolve?


2 Comments   [ + ] Show comments
  • could be firewall - SMal.tmcc 10 years ago
  • Usually that means wrong password or typed incorrectly. - nshah 10 years ago

Answers (1)

Posted by: AbhayR 10 years ago
Red Belt
1

Once an agent is installed, it doesn't need any credentials to communicate to server. If the agent is not syncing to server, please check agent logs and see if there are any errors. Also, check if AMP_CONNECTED file is present in c:\programdata\Dell\Kace directory

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ