Scripting

I've put together a Script in KACE to run a pretty simple batch file which adds a serial number to Adobe Acrobat. We've been manually running the script so I know the script itself works. It requires admin privileges to run so I set Windows Run As to "Credentials" with an admin account (I've used this admin account setting before successfully as well). However, every time I run the script on machines KACE shows it as failing. If I go to a machine where it failed, (logged in as Admin), and navigate to C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\142\ and run the script created by KACE (in this case: kace9952.bat) it works correctly.  So why is it failing when KACE pushes/runs it?

The script in KACE is just this:

Dependencies: 
adobe_prtk.exe
prov.xml
SerializeAcrobat.bat 

 Verify:

Verify that the directory “C:\Program Files (x86)\Adobe\Acrobat DC” exists.

On Success:

Run A Batch File

Batch file:     SerializeAcrobat.bat (so all it does is call the batch file which is uploaded as a dependency - I have tried it with %cd%\SerializeAcrobat.bat as well, and I have also tried to put the contents of SerializeAcrobat.bat directly into this field and it still fails)

This is what the Run As log shows for each failed machine:

Output Log

Running with credntials provided: domain [dcd] user [AdminDRB]

Creating process returned non-zero: C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\142\kace9952.bat : (0) The operation completed successfully.

Error Code: 0

Status Code: 1

Activity Log

verify - on_verify_success

verify - on_verify_failure

verify - launch_program

Launching program: 'C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\142\kace9952.bat' '' wait='true'

Debug Log

Running kbot: runkbot 142 1573853411r1

KBotScript::LogScriptInfo - Start

id=142 name=Acrobat DC - Reserialize (test group) version=1573853411r1 type=policy

execute disconnected=false logged_off=true

execute events

KBotScript::LogScriptInfo - Finish

KBotScript::LogScriptInfo - Start

id=142 name=Acrobat DC - Reserialize (test group) version=1573853411r1 type=policy

execute disconnected=false logged_off=true

execute events

KBotScript::LogScriptInfo - Finish

KBotScriptManager::CleanupDependencies - clean up dependencies in kbot directory C:\ProgramData\Quest\KACE\kbots_cache\\packages\kbots\142\

runkbot    ----- launching [path='C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\142' program='kace9952.bat' parms='' wait='true'] -----