Kace Ticketing System - How to set Device to Unassigned for all new tickets
Hi,
I need help to create a Kace Ticket Rule to set device to unassigned for all new tickets.
Understand it is something related to machine_id to 0, but I not good in SQL.
Thanks in advance !
Will this update query work?
update HD_TICKET
set HD_TICKET.MACHINE_ID = 0
HD_TICKET.HD_QUEUE_ID = HD_QUEUE_ID and
(HD_TICKET.ID in ())
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