Nagios Integration
Is there any way to integrate the K1000 ServiceDesk with nagios? I want to have our nagios monitoring create tickets when there are alarms. The problem comes when you get a 'clear' alarm and need to close the ticket automatically. As far as I know there aren't any APIs that could be scripted against.
One method I'm investigating is using direct database access. Maybe I could also use a custom ticket rule.
Has anyone done this integration before?
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http://www.itninja.com/blog/view/kace-changing-ticket-status-via-e-mail
The database access is anyway read only.
Hope that helps,
Kind regards,
Marco - StockTrader - StockTrader 8 years ago