Operating System Info missing
We are pushing out some software via a distribution task and unfortunately there are two separate installs for XP and Win 7. I set up labels for each OS, but we are missing a large selection of machines. When I look into this these machines are missing all info in the operating system inventory information bar the architecture. This is causing the label to miss them. Is there a reason for this? Or a work around?
Thanks
Answers (4)
What version of agent do they have? Also server?
Comments:
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client 5.3.53177 server v5.3.53053 - MattSupport 12 years ago
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Well there goes that theory. Have you tried reinstalling the agent on one of those machines and seeing if it changes the outcome? - dugullett 12 years ago
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Also check AV, and firewall. I wouldn't think this would block it, but it as a test you can disable. - dugullett 12 years ago
It sounds like there is an issue with the KACE Agent gathering inventory via the system inventory tool. It is worthwhile to try reinstalling the agent as dugullett suggested, but after that I would talk to support directly. I would want to get that working properly rather than trying to create a workaround.
Can you check the KInventory.log on those machines which are not reporting OS Info and see if there is any error in fetching the OS info from WMI. WMI corruption could be a reason for not getting OS info.
Create an inventory.xml file on one of the machines that isn't listing properly.
This is done by navigating to c:\program files (x86 if 64 bit)\dell\kace
Then run:
kinventory.exe -machine -silent -out "c:\program files\dell\kace\inventory.xml"
In the inventory.xml file, look for OS, OS major and OS minor versions. I'd bet that one or all are not populated.
You can try a couple of things:
1. Run this to see if it repairs the inventory file:
C:\Program Files\Dell\KACE>kinventory -machine -out -autorepair c:\Inventory.xml
2. As AbhayR suggested, rebuild WMI to see if that helps:
http://windowsxp.mvps.org/repairwmi.htm
http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx
