PHP Error: Uncaught Unhandled Exception when try to access General Options
Hello everyone,
I know and have used Kace SMA for many years (from 6.3 to 10).
Now, in the new company I'm trying to introduce Kace starting from Express, but I have a problem: when I try to go to Settings -> Control Panel -> General Options I get an error like this
PHP Error: Uncaught Unhandled Exception in kace_unknown on line NULL: Call to undefined method KUser::NewFromAdminUserName()I see that the Dell patching section is also missing, which instead had to be present, according to what is written on the official page of Kace Express
Can you give me a hand? Thank you
Answers (4)
What is the version reported on the About page?
Comments:
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The latest. I've installed it yesterday:
Model: K1000
Hardware Model: Virtual (VMware/Hyper-V/Nutanix)
Version: 12.0.149 - c.castellari 2 years ago
Model: K1000
Hardware Model: Virtual (VMware/Hyper-V/Nutanix)
Version: 12.0.149
Comments:
-
Thanks for the version information. - KevinG 2 years ago
Steps to reproduce:
- Go to Settings -> Control Panel
- Click to General settings
Oops! Something went wrong.
PHP Error: Uncaught Unhandled Exception in kace_unknown on line NULL: Call to undefined method KUser::NewFromAdminUserName()Other problems:
- Settings -> Credentials --> Access Denied: Prohibited by license. (RF_ADMINUI_CREDENTIALS)
- There's no Dell Updates section
K1000 Express is installed from latest official OVF
Top Answer
c.castellari
I verified that this is an SW defect in the Express version of the product.
Please download the 14-day trial. I believe this will also give you access to the features you are interested in evaluating.
https://www.quest.com/register/74480/